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21 Sep 2016

Meet the new face of the Colorcoat Connection® helpline

As of Monday 19th September, earlier this week the Colorcoat Connection® helpline has had a new technical construction specialist on the other end of the phone, to help with all enquiries. The Colorcoat Connection® helpline which offers expert advice and guidance on building envelope design, specification and construction will now be the responsibility of Richard Owen.

Having previously worked in the construction industry for 35 years and specifically Tata Steel for 9 years, Richard has now moved into technical liaison. In between the many helpline phone calls we managed to catch up with Richard for a short interview that has helped us give an insight to who the new face of Colorcoat® actually is:

What previous industry experience do you have?
I have a wide breadth of experience within the building and service industries linked to construction. I have held a number of commercial roles outside of the steel industry mostly within the plant and building hire sector.

What will you bring to the Colorcoat Connection® helpline?
A wealth of technical and practical building knowledge that I have amassed over the years combined with a can do attitude. I also believe my face to face commercial sales and business management experience will enable me to provide a professional technical service to the Colorcoat Connection® callers .

What do you like about working at Tata Steel specifically with Colorcoat®?
I like the fast pace and vibrancy of the office here at Shotton and enjoy the teams commitment and good humour in getting the job done right first time.

What will be the best thing about your role managing the Colorcoat Connection® helpline?
For me any call to the Colorcoat Connection® helpline may be that persons first contact with Tata Steel so being involved in providing a good first impression and positive experience of our business is an exciting prospect.

Do you have any hobbies or interests?
Currently converting a van into a camper, I also enjoy mountain biking, walking and skiing when possible.

Favourite film?
Pulp Fiction or Zulu not able to decide

Favourite Album?
Hotel California, The Eagles.

Favourite song?
Stairway to Heaven, Led Zeppelin

Best book read?
Sapiens : A Brief History of Humankind – Yuval Noah Harari

Who would you like most to meet?
Nelson Mandela, because he is truly one of the greatest statesman that has lived, and he is proof of what an individual can achieve when they put their mind to it.

Richard has large boots to fill in his new role, as on 16th September 2016 our previous Colorcoat Connection® helpline Manager Ian Burns hung up his phone for retirement, after 42 years of working in the company.

This is a massive achievement and Ian is a testament to the historic and continued development of the company and we wish him all the best in his retirement! Asking Ian about his time with the company he had this to say,

“Over the years I have been lucky to meet and talk to a myriad of people both inside and outside of the business. Hopefully during my time handling the Colorcoat Connection® helpline I have assisted people/companies with their queries and along the way helped with the sale of our products. I have many fond memories of the people that I have worked with and hope that their hard work and dedication will get the rewards they deserve”.

So now you have met Richard please feel free to put him to the test. Richard is on hand to provide help and guidance on building envelope design and specification, as well as a wide range of advice on product samples, colour, Part L and much more!

Call Colorcoat Connection® helpline on +44 (0) 1244 892434





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